Question:
How can I receive information about a particular product?
Answer:
Once you have located the product you wish to purchase, you can click on the name of the product or its picture. This will take you directly to the product page. On this page you can find the description of the product. If this information provided is not sufficient, please send a query to support@careandbeauty.com.
Question:
How can I pay for my order?
Answer:
There are several options:
o Visa,
o MasterCard
o American Express
o Diners Club.
-
Payment via PayPal®, a free ands secure online payment service.
-
Bank transfers
FOR: BANK HAPOALIM
BRANCH 600 TLV
--------
TO: BANK MASSAD
BRANCH 165
SWIFT: POALILITA
Question:
Why do I need to provide a username and password?
Answer:
In order to register in the Members’ Club and receive discounts and information about special sales and new products, you need to enter your username together with you password in the “Members” section in the upper right corner of the homepage.
Your username, together with your password, serve as your identification, and allows you to received instant updates regarding the status of your order. The password insures that any information sent by your at the time of your order will remain private. After entering your username and password you may enter My account and also see the history of your previous orders.
Question:
Will I receive an invoice/receipt for my purchases?
Answer:
Of course. All products ordered via Dead-sea-cometics-shop.com arrive directly to your home with an invoice/receipt inside the package. If the invoice/receipt is not in the package, it may have been sent to you in a separate letter. If that is the case, you may contact us with any question using the form at contactus.asp.
Question:
Is it safe for me to enter my credit card details on your site?
Answer:
Without a doubt! All information entered into our site will remain completely protected as in any face-to-face purchase. We at Care and Beauty.com and Dead-sea-cosmetics-shop.com place utmost importance to securing the personal information of our customers. To this end we use the most the advanced security system.
Dead-sea-cosmetics-shop.com uses, among other privacy protection measures, the most secure electronic trade protocol in the world, SSL.
For additional information please see privacy policy.
Question:
Do you ship all over the world?
Answer:
Yes. We are pleased to ship our products via regular air mail. For shipment via EMS (Express Mail Service) there are a few limitations to specific countries. You can choose from 90% of the countries in world from the list appearing in the check-out form. From this list you can choose regular or express delivery. If your country does not appear on the list, please choose “other” and enter the name of your country in the “comments” box.
Question:
How will my credit card be charged?
Answer:
Your card will be charged only after the credit card company approves the transaction. By entering into My account (enter your username and password into “Members” in the upper right corner of the site) you can see the updated status of your order. You will be able to see when your credit card has been charged.
Question:
How will I know that my ordered has been received?
Answer:
As soon as you have completed your order we will send you an email message with the order information (order number, price and amount) to the email account you provided with your order. In addition, you can see your updated order status in “My account”, (enter your username and password into “Members” in the upper right corner of the site). You will also see when your credit card has been charged.
Question:
How do I return a defective product?
Answer:
You may return the defective product within 30 days of its receipt, dependent upon the return of the product to the company in its original packaging intact and in its entirety without damage or any flaw excluding minimal use to discover the defect. You will be refunded the full amount of shipping costs. For additional information, please read Conditions of Use.
Question:
I run a store and I am interested in purchasing large quantities of products. How do I do this?
Answer:
We are pleased to supply products in any quantity. Please contact us via the site at support@careandbeauty.com, and we will send you a quote. You may also use Wholesalers contact form.
Question:
When will my order arrive?
Answer:
Regular registered air mail
The product will arrive within 14-21 working business days.
Express Mail service (EMS)
o Europe: 3-7 days
o United States 3-7 days
o Australia: 3-10 days
Question:
What is special about your products?
Answer:
Please read the article about our products in about The Dead-sea
